FAQ
We use Australia Post to deliver your purchases within Australia. We cannot guarantee when an order will arrive and any shipping or transit times offered here are only an estimate as supplied to us by Australia Post.
All items purchased from The Organica Emporium is made pursuant to shipping arrangements and we are not responsible for any loss or damage once a package has been collected from our warehouse by Australia Post or any other couriers. We choose Australia Post as our common carrier because of their worldwide best-practices services, highly regarded reputation and allegiances with local post offices throughout the world.
Products are not covered by insurance, and if required is at the responsibility of the consumer.
When your order arrives please inspect the carton for any damage that may have occurred during the shipping process. It is normal for the outer carton to show some wear, however, if damage occurred to the item(s) in your shipment, notify us immediately by email at info@theorganicaemporium.com.au
The Organica Emporium cannot be held responsible for individual reactions or irritations from a product. We highly recommend you thoroughly read the INCI ingredients list we include on every product page on our website to ensure the ingredients are safe for you to use. We would also encourage you to contact us via email at info@theorganicaemporium.com.au if you have any doubt about an ingredient or require further information on any product before purchase. We at all times instruct that a patch test is required of any new brand or product before use. All product outcomes are at the risk of the consumer and all relevant diligence is the responsibility of the consumer.